www.JCP.com/Survey – JCPenney Customer Satisfaction Survey

Take the JCPenney Customer Satisfaction Survey online at http://www.jcp.com/survey.

To reach the web site for JCPenney Customer Survey, you should use one of these links: www.jcp.com/survey, www.talktojcpenney.com, or www.jcpsurvey.com.

This market research survey is conducted by Service Management Group (SMG). So when you arrive at the survey site, you will see the words “Powered by SMG” at the bottom right of the screen.

You can take the JCP survey in either English or Spanish. To get started, you have to enter the survey access code, which is a 22-digit number found on the survey invitation at the bottom of your JCPenney receipt. To help you locate the code, there is a sample of the receipt on the site. This access code is only valid for 7 days. This means that you have to take the JCP survey within a week after your store visit. Please be aware that JCPenney associates are not eligible for this survey.

The survey incentive is a 15% off printable JCPenney coupon which is good for your next qualified purchase within 30 days. Exclusion may apply. You may want to read the terms and conditions of the discount coupon at the JCPenney survey site (www.talktojcpenney.com). To get your JCPenney printable coupon, you have to do the survey on a computer which has a printer connected, because you have to print the coupon out directly after completing the survey.
The survey questions are easy. If you are familiar with customer satisfaction surveys, you will find them very easy to answer. Since it is not a long survey questionnaire, you can probably finish it within a couple of minutes. At the end, you have an option to provide your email address if you would like to receive JCPenney surveys, coupons or other promotional offers in the future.

After submitting all the required information, you will see the JCPenney coupon printing page where you can see the coupon redemption requirements, expiration date, terms, coupon code for online purchase at JCP.com and directions on how to redeem it. This 15% off JCPenney coupon is good for in-store, on-line and phone orders. There is a limit of one coupon per household per 30 day period. At the end of the page, you will see the instructions on how to print out your coupon. There are 3 printing options listed. But the easiest option is to click on the “print coupon” button located at the bottom of the page.

If you have been to JCPenney stores and have bought something there recently, JCPenney may like to hear your opinion on their stores. To share your shopping experience at JCPenney stores, take the JCPenney on-line survey at http://www.jcp.com/survey or http://www.jcpsurvey.com.